BUS 562 Systems Analysis and Design: IndustrialýProblem Solving
Effective business solutions begin with an appropriate understanding of business situaions and requirements. As organizations strive to bring about an improvement in business performance and sustainability, analysis and design play a critical role in ensuring timely delivery of effective solutions. This course examines the nature of the various problems confronted in business and how systems thinking and systems development concepts, methodologies, tools and techniques can effectively deal with them. Topics include characteristics of complex ill-structured problematic situations, appreciative systems, systems thinking, inquiry systems, decision traps, constituency identification, problem formulation, requirements determination, project definition and system study, design and implementation, and project management.